A social media assistant is so much more than someone who helps you market yourself and your products in the social media sphere. It is more than being an expert at utilizing social media tools. It is more than setting up profiles and maintaining fan pages.

Your community of customers. At Social Media Lifeway, we consider social assisting to be very similar to being a community manager. We’re not just establishing your virtual presence or shouting out your brand. We’re helping you find and engage with your customers and potential customers. We’re listening to your customers on your behalf. We’re building loyalty for you and your products. We’re establishing, maintaining, and growing your community of customers.

Quality leads. When you’re looking for a social media assistant, you want to find someone who understands this. Anyone can set up a Twitter account and acquire followers. We find you the right followers and when you post (or we post on your behalf) we’ll help you ensure that your message stays true to your company vision.

Brand and voice consistency. Maybe you haven’t yet determined your company vision. Who are you? What are your core values? We can help you map it all out. We’ll help you find your voice. Or if you already have a voice, we’ll help you keep your message consistent as we show you how to translate that voice in a social environment.

Community and customer service experts. When you are putting yourself and your product out in the community, there will be interaction required. You’ll need to decide just how involved you’re willing to be with your customers. Do you respond to every inquiry? What are your customer service policies? We’ll standardize your policies and procedures and we’ll train your customer service staff. Or, if you don’t have a customer service team, we’ll automate the handling of your most common issues. For the matters that need personal attention, you can even hire us to manage those!

Your eyes and ears. What are the trends? We listen to your community, we gather input and we help you make meaning of it all. What are the actionable insights that you can take as a business person based on the patterns in your community. We’ll collect the data, analyze the patterns and make recommendations!

We’re your business partners — at the ground level– out in the community of your customers!

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